At Lois Adventures, we want our customers to be fully satisfied with their purchase. This Return and Refund Policy explains how returns and refunds are handled for our camping gear, fishing gear, hiking gear, luggage, and tech products.
Returns
If you receive a damaged, defective, or incorrect item, you may request a return within 7 days of receiving your order. To initiate a return, please contact us at [email protected] with your order details and a description of the issue. Returned items must be unused, in their original condition, and include all packaging and accessories.
Refunds
Once your return is received and inspected, we will notify you of the status. If approved, your refund will be processed. Since we operate only on cash-on-delivery. Please note that refund processing time may vary depending on your location and banking provider.
Non-Returnable Items
Certain items such as personal-use gear, opened tech accessories, or items not in their original condition cannot be returned or refunded.
Exchanges
We may offer exchanges for defective or incorrect items, subject to product availability. If an exchange is not possible, a refund will be provided.
Contact Us
For any questions or to request a return, please contact our support team at [email protected].